Last Updated: 21st August 2023
Welcome to the website of RECOGITATE LTD (“Recogitate”, “we”, “us”, or “our”). We provide bespoke software development services.
DEFINITIONS AND INTERPRETATION
Collectively all information that you submit to us via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK
The General Data Protection Regulation (EU) 2016/679
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
User or you
Any third party that accesses the Website and is not either (i) employed by RECOGITATE LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to RECOGITATE LTD and accessing the Website in connection with the provision of such services
The website that you are currently using, www.recogitate.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation»;
e. reference to any statutory provision includes any modification or amendment of it;
PERSONAL DATA WE COLLECT
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:
We collect Personal Data when you contact us, when you use our Services and/or when you use our Website. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include name and email.
For purposes of the applicable Data Protection Laws, RECOGITATE LTD is the “data controller”. This means that RECOGITATE LTD determines the purposes for which, and the manner in which, your Data is processed.
When you visit and interact with the Website, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Website, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Website (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:
Log data: Information that your browser automatically sends whenever you visit the Site. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.
Usage Information: We collect information about how you use our Website, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
RECOGITATE LTD will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means; when you register with us and set up an account to receive our products/services;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you enter a competition or promotion through a social media channel; when you make payments to us, through this Website or otherwise;
HOW WE USE DATA
We may use Personal Data for the following purposes:
- To provide the Website;
- To respond to your inquiries, comments, feedback, or questions;
- To send administrative information to you, for example, information regarding the Website and changes to our terms, conditions, and policies;
- To analyze how you interact with our Website;
- To maintain and improve the content and functionality of the Site;
- To develop new products and services;
- To prevent fraud, criminal activity, or misuse of our Site, and to ensure the security of our IT systems, architecture, and networks; and
- To comply with legal obligations and legal processes and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. You can also control the marketing emails and/or text messages you receive by updating your settings through your account.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
All Data is stored in the United Kingdom. Most personal Data is stored electronically on servers or computer systems with controlled access and controlled environments. Our servers are located within enterprise-grade hosting facilities that employ robust physical security controls to prevent physical access to the servers they house. These controls include monitoring, 24/7 surveillance and on-site security staff. Other personal data may be kept in paper form within our office, if needed, although in the main copies are destroyed after they have been scanned into computer systems. We will not transfer personal data outside of the European Economic Area (EEA) without complying with the provisions of the Data Protection Legislation in respect of such transfer.
For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details
about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
When you contact us to make an enquiry and provide any Personal Data, the legal basis for the processing of this request and information is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
SHARING AND DISCLOSURE OF PERSONAL DATA
In certain circumstances, we may share your Personal Data with third parties without further notice to you unless required by the law, as set forth below:
To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, advertising and marketing services and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the security standards we apply to your Personal Data.
If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, including to meet national security or law enforcement requirements, protect and defend our rights or property, (prevent fraud, act in urgent circumstances to protect the personal safety of users of the Services, or the public, or protect against legal liability.
Our Website is not directed to children who are under the age of 16. We do not knowingly collect Personal Data from children under the age of 16. If you have reason o believe that a child under the age of 16 has provided Personal Data to us through the Website, please contact us and we will delete that information from our databases.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
RECOGITATE LTD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
We are certified to ICO ZB383404. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
You may contact RECOGITATE LTD by email at firstname.lastname@example.org.
You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. To access your Personal Data, please contact us at the email address below.
b. Right to rectify – the right to have your Data rectified if it is inaccurate or incomplete. To rectify your Personal Data, please contact us at the email address below.
c. Right to erase – the right to request that we delete or remove your Data from our systems. To erase your Personal Data, please contact us at the email address below.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it. To restrict the use of your personal Data, please contact us at the email address below.
e. Right to data portability – the right to request that we move, copy or transfer your Data. To transfer your Personal Data, please contact us at the email address below.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. To object to our use of your personal Data, please contact us at the email address below.
For any communication, complaints, requests, rectifications, or objections related to your rights outlined above, please contact us at email@example.com.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.